Tenant FAQs

You have to be at least 18 years old to submit an application and this can be done on our website or in person at our office during business hours.

Yes, you can apply for any TLC property online or in person, however it is a mandatory step in our application process to view the unit before TLC considers the application fully processed so you can determine whether the size and location are adequate and meet expectations.

You can come to TLC Offices directly to check out a key to view the property, this can be done by providing a copy of your drivers license. You can call the number on the listing directly to schedule an appointment or click here to contact us through the contact page, once received, we'll quickly organize a property viewing. Our goal is to make sure you'll find your dream home.

Yes. Once we fully process the application and conducted the credit/criminal/eviction reports and deem you approved, you would need to sign a lease. All of TLC leases are month to month unless previously agreed upon. A lease is important as it states the responsibilities of both sides covering the whole tenancy period.

Security deposit equals two times the amount of one month's rent. A full deposit is required at the time of lease signing unless previously discussed with TLC.

Your rent is due on the first day of every month and considered late after the 5th day. We offer a variety of payment options.

• Pay online. Click here to access the system. Use Tenant Login to view your account balance as well.
• Mail the rent directly to our PO Box 865, Cottage Grove, OR 97424. Don't forget to indicate your address and unit number on the money order memo.
• Use PayNearMe to pay at Retail Cash Payments.
• Bank automation.
• Paying in person at our offices: 1785 E. Main St, C, Cottage Grove, OR 97424

Please note that cash payments aren't accepted due to security reasons.

Rent increases can happen once every 12 months. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.

Immediately call our accounts receivables department to discuss a payment timeline. Failing to contact TLC could lead to a nonpayment notice which if left unpaid can lead to an eviction.

Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.

Note: if being added to a current tenant lease, an additional $500 towards the security deposit is required.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies. No heat, No power, Fires, Floods, electrical sparking are all considered emergent.

Pets are accepted upon approval basis with an additional $500 for first pet and $250 for each additional pet, towards the security deposit. – These terms are the same if wanting to add a pet to your lease after move in. Breed restrictions do apply.

No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.

If there's an emergency repair needed then yes, we can enter the property with no permission. Other than that, NO, TLC cannot enter your property without permission. TLC will always provide at least a 24 hour notice prior to entry OR will schedule a time to enter specifically with you at a time that works best for us both.

Note: regular maintenance is preferably carried out when you are present and on the property.

Yes, it is mandatory that all the tenants obtain renters' insurance prior to moving in. You have to show proof of renters' insurance atthe time of lease signing in order to receive the keys.